Refund Policy
At www.xshooop.com, customer satisfaction is our priority. This Refund Policy explains when you may be eligible for a refund or replacement for all the premium subscription purchases.
1. General Policy
All sales are final once a subscription has been delivered.
Refunds are only granted under specific conditions outlined below.
In many cases, we may issue a replacement subscription instead of a refund.
2. Eligible Refund Situations
You may request a refund or replacement if:
The subscription you purchased was not delivered within the promised timeframe.
The subscription provided is not working or becomes inactive before the validity period ends.
There was a duplicate payment due to a technical issue.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
You provided incorrect account details during purchase.
You fail to follow activation instructions provided by us.
You attempt to resell or misuse the subscription in violation of subscription provider policies.
You change your mind after receiving a valid and working subscription.
4. Refund Request Process
To request a refund or replacement:
Contact us at info@xshooop.com within 24 hours of delivery.
Provide proof of purchase and details of the issue.
Our support team will review your request and respond within 24 hours.
5. Refund Method
Approved refunds will be processed to your original payment method within 2 business days.
In some cases, we may offer store credit or a replacement subscription instead of a cash refund.
6. Contact Us
If you have questions regarding this Refund Policy or need to submit a request, please reach out to us:
www.xshooop.com
Email: info@xshooop.com
Phone: +9779805527001
Address: Kathmandu, Nepal